Payment & Shipping Policy

PAYMENT POLICY BELLALOOM is a small, women-led brand, and every order matters to us. So we've tried to build a payment system that's fair for both you and us. We currently can't offer full Cash on Delivery, but as a middle ground, we offer Partial COD: a ₹250 deposit at the time of ordering confirms your bag, and the remaining amount is paid when it reaches you. This deposit isn't extra profit for us, it's from the product amount you'd pay at the delivery time. You just pay ₹250 before confirming the order and the remaining order amount at the time of delivery. Every COD order has an extra fee of ₹50. This is COD charge and it goes directly to our courier partner, who handles the cash collection on delivery. You can skip the deposit, COD charge altogether on fully prepaid orders. We also offer ₹100 off on fully prepaid orders — our way of saying thank you for making things a little easier on our end too. We know payment flexibility matters, and we're working on expanding this as we grow. Thank you for shopping small and shopping handmade. ORDER PPROCESSING Orders are generally processed and dispatched within 3-5 working hours from successful order confirmation and payment verification. Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time. SHIPPING TIMELINE Bellaloom uses independent third-party logistics and courier service providers for product delivery. Once an order has been handed over to the courier partner, delivery timelines are subject to the operational capabilities and service levels of the respective logistics provider. For international orders, please contact via email/ WhatsApp/ Instagram. Shipping charges calculated at the time of dispatch apply. All international orders are prepaid. INCORRECT ADDRESS Customers are responsible for providing accurate shipping information. Orders returned due to incorrect, incomplete, or undeliverable addresses may incur additional shipping charges before re-dispatch. UNDELIVERED OR REFUSED SHIPMENTS If a customer refuses delivery or repeatedly fails delivery attempts by the courier partner, the order may be treated as cancelled and handled in accordance with our Return & Cancellation Policy. TRACKING Tracking details will be shared via Email/ SMS/ WhatsApp once the order has been dispatched.