Our Policies

PAYMENT POLICY BELLALOOM is a small, women-led brand, and every order matters to us. So we've tried to build a payment system that's fair for both you and us. We currently can't offer full Cash on Delivery, but as a middle ground, we offer Partial COD: a ₹250 deposit at the time of ordering confirms your bag, and the remaining amount is paid when it reaches you. This deposit isn't extra profit for us, it's from the product amount you'd pay at the delivery time. You just pay ₹250 before confirming the order and the remaining order amount at the time of delivery. Every COD order has an extra fee of ₹50. This is COD charge and it goes directly to our courier partner, who handles the cash collection on delivery. You can skip the deposit, COD charge altogether on fully prepaid orders. We also offer ₹100 off on fully prepaid orders — our way of saying thank you for making things a little easier on our end too. We know payment flexibility matters, and we're working on expanding this as we grow. Thank you for shopping small and shopping handmade. ORDER PPROCESSING Orders are generally processed and dispatched within 3-5 working hours from successful order confirmation and payment verification. Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time. SHIPPING TIMELINE Bellaloom uses independent third-party logistics and courier service providers for product delivery. Once an order has been handed over to the courier partner, delivery timelines are subject to the operational capabilities and service levels of the respective logistics provider. For international orders, please contact via email/ WhatsApp/ Instagram. Shipping charges calculated at the time of dispatch apply. All international orders are prepaid. INCORRECT ADDRESS Customers are responsible for providing accurate shipping information. Orders returned due to incorrect, incomplete, or undeliverable addresses may incur additional shipping charges before re-dispatch. UNDELIVERED OR REFUSED SHIPMENTS If a customer refuses delivery or repeatedly fails delivery attempts by the courier partner, the order may be treated as cancelled and handled in accordance with our Return & Cancellation Policy. TRACKING Tracking details will be shared via Email/ SMS/ WhatsApp once the order has been dispatched.

We want you to love your BELLALOOM piece! Since each bag is handcrafted with love and care, just for you. And we truly hupe you love our products just as we do! NO RETURN POLICY We currently do not offer returns, refunds and exchanges for delivered products. Customers are advised to carefully review product descriptions, specifications, dimensions, and images before placing an order. REPLACEMENT ELIGIBILITY Orders can't be cancelled once confirmed. But if your bag arrives damaged or not as expected, just reach out to us on WhatsApp within 3 days — we'll make it right with a replacement or full refund. Your happiness matters most to us. Please note that an unboxing video is required to claim exchange. We won't be able to process any refunds without an unboxing video proof. Requests submitted after the reporting period may not be considered. All replacement requests are subject to verification, investigation, and approval by Bellaloom. For any queries, please contact us on Email/ WhatsApp. CANCELLATION POLICY We want you to love your BELLALOOM piece! Since each bag is handcrafted with love and care just for you, orders can't be cancelled once confirmed. Please go through product specifications before placing an order. Bellaloom reserves the right to cancel any order at its sole discretion in circumstances including but not limited to: Product unavailability Inventory discrepancies Pricing or technical errors Suspected fraudulent transactions Payment verification failures Regulatory restrictions Operational limitations In such cases, customers shall receive a full refund of the amount paid.

We only collect the following information for order processing. INFORMATION WE COLLECT Name Mobile number Email address Shipping and billing address Order details Payment transaction references HOW WE USE YOUR INFORMATION Processing orders Shipping and delivery Customer support Fraud prevention Legal and regulatory compliance PAYMENT INFORMATION Payments are processed through secure third-party payment gateways. Bellaloom does not store your payment information or other sensitive payment information.

By placing an order, you agree to our terms & conditions. PRODUCT INFORMATION We strive to ensure that all product descriptions, specifications, dimensions, colors, materials, and photographs are as accurate as reasonably possible. Actual colors and appearance may vary due to photography and lighting conditions, device display settings, manufacturing variations, or batch-to-batch differences. Minor variations shall not be considered defects. We reserve the right to modify product specifications, packaging, materials, pricing, and designs without prior notice. PRICING, TAXES & PAYMENT All prices displayed on the website are in Indian Rupees (INR). Prices are inclusive of GST wherever applicable unless otherwise specified. Payments are processed through secure third-party payment gateways. Bellaloom does not store or retain customer payment card information.